FAQs

What is your shipping and delivery policy?

U.S

All domestic orders to the U.S. will include free shipping. All orders received before 2 pm EST will be with a courier within 24 hours. All shipments include a tracking number traceable at DHL.com, UPS.com, or USPS.com. For all US shipments, please allow 2-4 days for delivery. All delivery times are an estimate only and can change anytime.

International:

International orders will be subject to shipping charges. For all international shipments, please allow 10-15 days for delivery. Some, but not all, countries offer the ability to upgrade shipping. All delivery times are an estimate only and can change anytime. Please note that local customs tariffs will apply outside of the US. Should you wish to cancel an order before delivery, those funds will then be released on the same day.

What is your cancellation and refund policy?

Orders cancelled before shipping will be fully refunded. If the order has shipped, please use our return policy to get a full refund. All sales are final. International shipments may require duties and taxes upon receipt of your package. If you chose not to pay for the customs duties/taxes, we cannot issue you a refund.

Does your watch come with a warranty?

Yes, the movement has a warranty of 12 months. Should you be so unfortunate as to inflict any damage to the case, glass or strap. You may refer to our warranty page here or contact us directly.

Will duties apply?

Orders received outside of the US may be subject to customs tariffs governed by local authorities. We do not receive these funds and are not responsible for paying such charges. Those funds go exclusively to your local Government.

What is your return policy?

We offer a free return, full refund, no questions asked policy, on all unworn products within 30 days of delivery. Please contact us at help@dapprwatch.com and we will initiate the return process by email. Upon receipt of the email, please follow the instructions to return your purchase for a refund. After we receive your return, your funds will be released within 5-10 days.

What is your privacy policy?

We do not store or share credit card information with third parties. We do not share personal information, email, or contact details to any third party. For delivery purposes your contact information is provided to DHL/UPS/USPS. Please note that our website uses cookies to increase customer experience.

What is your sales tax?

All sales made on our site include tax and include free domestic shipping. Please note that orders received outside of the US will be subject to customs tariffs governed by local authorities.

Where are your watches made?

We use calf leather straps, Miyota Automatic movements, and provide a genuine QA on all of our products. Assembled in Hong Kong by our loyal & trusted supplier.

Do you have an instruction manual?

Yes, a downloadable copy of our instruction manual can be found here.